Network and IT Management
Edge’s multiple 24x7 Operations & Support centers and 24x7 availability of elite engineering and other technical assets are poised to detect, support, and remediate any technical incident.
Crisis Management
Edge Red is a subscription service that is your ULTIMATE TECHNICAL EMERGENCY RESPONSE RESOURCE to minimize costly interruption of business continuity when all your other options have failed.
Receive immediate action from our 24x7x365 in-house team of experts who have full knowledge of, visibility to, and access to your network and will instantly begin DIAGNOSTIC AND REMEDIATION efforts to restore services.
In the event of a catastrophic service outage Edge provides a team of highly skilled individuals including a technical crisis manager a team of Edge Engineering, Infrastructure, Cybersecurity, Telcommunications Subject Matter Experts in conjunction with your IT staff and third party vendors.
The crisis manager’s primary responsibility is coordinating and mediating the interactions between your internal IT groups, your third party services vendors, the Edge SMEs, and other associated assets to work towards a properly managed and timely resolution.
EdgeRed includes full foreknowledge of your environment and vendor relationships; no learning curve.
Documentation, Audit & Assessment
Improve operating efficiency and reduce downtimes by having the data to more quickly assess, diagnose, configure, and remediate.
Edge can prepare you for the documentation requirements of:
IT staffs are traditionally too busy to create and maintain documentation; Edge can fill that gap. Under the EdgeReady program, Edge engineers gather all pertinent network-related information and produce a complete continually updated documentation set accessible to all stakeholders via a portal.
Network Operations Center (NOC)
Our 24x7 carrier-grade NOC features sophisticated systems and highly skilled, experienced engineers who possess a deep knowledge of all the supported elements of each supported customer network.
They are connected to actively and continuously monitor all connected devices and have direct secure access to all customer network devices and applications, allowing for rapid remediation.
Armed with unique data collection tools and knowledge base resources, we can quickly diagnose troubles and immediately perform remote repairs.
The advanced systems and skillsets of our NOC provide:
Incident
Recognition
Real-time monitoring tools and automated alerts swiftly detect incidents, allowing immediate action and reducing business disruption.
Root Cause
Identification
Advanced diagnostics and analytics quickly identify root causes, enabling effective solutions and preventing recurring issues.
Remote Problem
Resolutions
Secure remote access and advanced tools resolve many issues without on-site intervention, reducing downtime and repair costs.
Field Repair Information
Comprehensive reports provide field technicians with precise data, enabling efficient and accurate repairs, minimizing restoration time.
IT Support
Edge’s 24x7 IT Service Desk supports customer workstation environments and manages IT-related third party vendors and IT-connected systems and services.