IT Services / Desktop Support
IT environments involve many different vendors and integrated systems. We manage all of them for you. Outsource all of your IT support or supplement your existing in-house team.
Edge will provide remote IT support to your locations 24/7.
In the event a technical issue cannot be resolved remotely by our team, Edge offers on-site support.
Edge works directly with the other vendors that provide technology services to your organization.
Edge will assign to you a dedicated Account Manager who will provide weekly status reports and schedule bi-weekly conference calls.
In order to consolidate all efforts, your Account Manager will be your advocate within our company to ensure your issues are being addressed as quickly as possible, and will be your first point of escalation should special attention be required.
Edge provides a centralized IT Ticketing System that allows you to assist in documenting and prioritizing technical issues as they are reported to our 24/7/365 Network Operations Center (NOC).
Edge will work directly with each customer to customize Service Level Agreements that meet the expectation of the organization.
Service Level Agreements ensure that all of us have the same response time expectations for incidents reported into the service desk. SLAs are based on different levels of urgency and impact to the business, with resolution times varying based on the priority and complexity of the issue.
The Edge Select IT Services Agreement provides daily workstation and server health checks. Our automated software monitors critical systems for common errors or configuration problems, checking server and workstation resources to ensure they are adequate for the requirements. Also, database integrity checks ensure security components are in place and operational.