Solutions for Hospitality
Edge provides hoteliers with a total comprehensive solution for all technology requirements, from initial strategy to systems deployment to ongoing managed services.
Edge maintains a specialized professional services team of experts to advise, implement, and manage all aspects of hospitality technology and IT, including Virtual CTO, Pre-Opening and Technology Transition services.
Openings and Transitions
A strategic project management and field services team that adapts, implements, and maintains effective hospitality technology tools, resources, and processes for hotel openings and transitions with over 350 transitions completed in less than 24 months.
- Technology due diligence and assessment
- Technology development plan and implementation
- Network design, deployment and management
- RFP development. vendor selection and management
- Vendor contract administration
- Hotel application integration
- Onsite and remote project management
- Field installation
- IT related procurement
- Workstation and peripheral setup
- Onsite and remote engineering
- Circuit ordering, management and billing
- Project and account management
A broad portfolio of cybersecurity services and staff (CISSPs) work to prevent, detect, respond to, and remediate cyberattacks.
- Managed Firewall
- Security Awarness Training
- Managed Detection & Response (MDR)
- Vulnerability Sscanning
- Managed Vulnerability Management
- End Point Protection w/ Advanced Malware Protection
- Multi-factor Authentication
- Managed Email Security
- Incident Response and Forensics Service
- Penetration Testing
- Security Risk Assessment
- Virtual Chief Information Security Officer (VCISO)
- Cyber Consulting
- Multi-property secure connectivity that includes all Edge features and functionality
- Integration with other hotel software applications
- Software developers to create custom interfaces to customer applications and devices
The design, installation, certification, and management of highly engineered customized wireless networks that deliver optimum reliability and performance.
- Guaranteed WiFi coverage throughout the property
- Secured WiFi connections via WPA-2
- Click-through captive portal
- Post-deployment heatmap
- Performance validations
- Network support of WiFi-enabled services and devices
- 24/7 monitored and managed network support for hotel guests and administrative staff
Managed IT Services
A 24/7 dedicated IT Service Desk focused on supporting your staff and managing third party vendors and integrated systems.
Outsource all of your IT support or supplement your existing in-house team.
- 24/7 remote and onsite desktop support
- Tier 1 - Tier 4
- Third party vendor management
- Contract administration and "special project" deployments
- Customized packages
Network Monitoring and Management
A dedicated Network Operations Center that can assist with real-time adds, moves and changes while monitoring and maintaining your network.
- 24/7 monitoring, management. and support
- Remote realtime moves, adds, changes
- Dedicated System Administrator
- Experienced team of experts
- Field dispatch and management
- Repair and replace
- Technical support
Infrastructure Design & Support
A highly skilled Infrastructure Engineering team that designs, develops, and implements solutions.
Design and Configuration
- Network Topology
- VLAN Segmentation
- Switch Configuration
- Firewall Policy
- Routing Configuration Review
- Switching Configuration Review
- Firewall Configuration Review
- Log Analysis
Whether it be management of a project or a project deployment, our team of hospitality focused Project Management, Engineering, and Field Operations experts can assist.
- Project Management
- Project Deployment
- Field Services
- Network Engineering
- System Engineering
CIRCUIT ACQUISITION & MANAGEMENT
A professional circuit provisioning team that delivers the best available carrier services by leveraging our wholesale and resale relationships with all our carriers.
- Bid solicitation
- Circuit acquisition and documentation
- Pre-install coordination
- Onsite circuit installation
- Performance and quality assurance testing
- Telco audits and assessments
- Billing management
A cost effective premise-based hotel PBX system with all standard and specialty hospitality features.
- Call forwarding, transfer, routing, parking, waiting, queuing and three-way calling
- Room status
- Customized automated attendant
- Dial by name directories
- Conference bridges
- Customized ring groups
- Voicemail-to-email conversion
- Customized on hold music
- Automatic Call Distribution
- Simultaneous ringing
- Automated wakeup call service
- PMS integration
Secure and reliable SIP trunking that is delivered via our own state-of-the-art network with industry-leading features.
- SIP Trunking
- Unlimited local and long distance minutes
- Unlimited simultaneous calls
- International calling
- Toll Free
- E911 services and notifications