• Solutions for Hospitality

Edge provides hoteliers with a total comprehensive solution for all technology requirements, from initial strategy to systems deployment to ongoing managed services.

Edge maintains a specialized professional services team of experts to advise, implement, and manage all aspects of hospitality technology and IT, including Virtual CTO, Pre-Opening and Technology Transition services.

  • HOTEL OPENINGS AND TRANSITIONS

  • Technology due diligence and assessment
  • Technology development plan and implementation
  • Network design, deployment and management
  • RFP development. vendor selection and management
  • Vendor contract administration
  • Hotel application integration
  • Onsite and remote project management
  • Field installation
  • IT related procurement
  • Workstation and peripheral setup
  • Onsite and remote engineering
  • Circuit ordering, management. and billing
  • Project and account management
  • MANAGED IT SERVICES

Hotel IT environments involve many different vendors and integrated systems. We manage all of them for you.

Outsource all of your IT support or supplement your existing in-house team.

  • 24/7 remote and onsite desktop support
  • Tier 1 - Tier 4
  • Third party vendor management
  • Contract administration and "special project" deployments
  • Customized packages
IT services
  • Cybersecurity

Services
  • Managed firewall
  • Vulnerability scanning
  • Penetration testing
  • Intrusion detection and prevention
  • Advanced malware protection
  • Content filtering
  • Security Information & Event Management
Integration
  • Multi-property secure connectivity that includes all Edge features and functionality
  • Integration with other hotel software applications
  • Software developers to create custom interfaces to customer applications and devices
  • NETWORK MONITORING & MANAGEMENT

Remote Features
  • 24/7 monitoring, management. and support
  • Remote realtime moves, adds, changes
  • Dedicated System Administrator
  • Experienced team of experts
Onsite Features
  • Field dispatch and management
  • Repair and replace
  • Technical support
  • Training
  • WiFi

Edge will design, install, and certify a customized, highly engineered wireless network that delivers optimum performance.

  • Guaranteed WiFi coverage throughout the property
  • Secured WiFi connections via WPA-2
  • Click-through captive portal
  • Post-deployment heatmap
  • Performance validations
  • Network support of WiFi-enabled services and devices
  • 24/7 monitored and managed network support for hotel guests and administrative staff
  • Hotel PBX

Edge’s premise-based PBX with all standard and hospitality features including:

  • Call forwarding, transfer, routing, parking, waiting, queuing and three-way calling
  • Room status
  • Customized automated attendant
  • Dial by name directories
  • Conference bridges
  • Customized ring groups
  • Voicemail
  • Voicemail-to-email conversion
  • Customized on hold music
  • Automatic Call Distribution
  • Simultaneous ringing
  • Automated wakeup call service
  • PMS integration
  • VOICE SERVICES

  • SIP Trunking
  • Unlimited local and long distance minutes
  • Unlimited simultaneous calls
  • International calling
  • Toll Free
  • E911 services and notifications
  • CIRCUIT ACQUISITION & MANAGEMENT

Our professional circuit provisioning staff delivers the best available carrier services by leveraging our wholesale and resale relationships with all our major national and regional carrier partners.

  • Bid solicitation
  • Circuit acquisition and documentation
  • Pre-install coordination
  • Onsite circuit installation
  • Performance and quality assurance testing
  • Telco audits and assessments
  • Billing management