• Careers

Welcome to Edge

At Edge Communications, we believe in a set of core values inside and outside of the workplace.

Integrity

We are open and honest with ourselves, team members and clients

Passion

We are dedicated to providing our clients with excellent service

Adaptability

We embrace internal change and provide innovative solutions

Reliability

Our team members and customers can depend on us

Accountability

We take ownership for our actions

Unity

We are a TEAM!

Current Positions

Title: Field Technician
Reports to: Field Services Manager
Location: Plano, TX

Company Description
Edge is a provider of managed voice, data, and cybersecurity systems and services.

Position Description
Edge Communications is seeking an experienced and qualified Senior Field Technician (Level III). The considered candidate must have experience that includes planning, installing, integrating, supporting IP PBX, Wi-Fi, and standard data network applications. Candidates considered will be those with a proven track record of being self-managed, highly organized, detail oriented, highly motivated, and committed to excellence.

Primary Responsibilities

  • Leadership – Organize and Manage full time technicians and contractors and provides informal mentoring and guidance to Jr. Level Field Technicians.
  • Site Field Technician – Perform installation of the Edge Communication IP PBX and integrated LAN solution. This role will require excellence in Cat3 and Cat5 cabling installation, troubleshooting and testing as well as installation and testing of customer premise equipment such as IP phones, WiFi access points, and security cameras. Work with and take direction from Installation Manager, Project Management and System Administrators to efficiently execute all required services and additional activities.
  • Site Survey Support – Conduct customer site surveys. This will require the ability to read and create diagrams, understand as-built documents and architectural drawings, interpret layouts and develop scope of work documents.
  • Travel – Travel as required to out-of-town customer sites (up to 80%).
  • Site Material Management – Support site deliveries, manage materials, and verify materials required for customer site.
  • Reporting - Provide detailed work logs, weekly expenses, and ad-hoc reports as required. Maintain accurate records and efficient usage of replacement parts inventory.
  • Teamwork - Work effectively with engineers during provisioning, testing and set up, follow safe work practices according to company policy.
  • Innovation - Ability to think outside of the box to provide field solutions and make recommendations for improvements or modifications to correct problems.       

Desired Skills & Experience

  • Possess a thorough understanding of numerous enterprise voice & data components.
  • 5+ years of experience with telecommunication installations and implementations. This includes maintaining wireless networks, IP Networking, installation of Wi-Fi and understanding cabling standards.
  • Experience with AirMagnet Wireless Network Survey Tools.
  • Experience with backhaul platforms such as T1, cable modems, DSL, metro Ethernet, and fiber network systems.
  • Proficient in Microsoft Office (Outlook, Word, Excel, Power Point).
  • Self-starter that exhibits a high level of attention to accurate detail.
  • Ability to work independently, as well as in a team environment.

Qualifications:

  • Valid Driver’s license and Auto Insurance.
  • Must be able to pass background check and drug screen.
  • Ability to lift 50 pounds as required.
  • Ability to maneuver a job site, including small spaces in or around equipment 
  • High School Diploma or GED, Associates/Technical degree preferred.
  • Valid US Passport.

Benefits
We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive salary and an extensive benefits package including medical, dental and vision benefits and future growth. Our company strives to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture. 

  Apply Here

Title: IT Support Technician
Location: Miami, FL

Company Description
Edge is a provider of managed voice, data, and cybersecurity systems and services.

Position Description
As an IT Support Technician, you will be part of a team of IT professionals who provide onsite & remote support for all facets of the IT ecosystem.  Our "white-glove" 24/7 support program specializes in industries where attention to detail and timely response is mission critical. Our hospitality division caters to high-end large scale boutique hotels, restaurants and night clubs whose staff and patrons expect industry leading support. This is a fast paced, interactive, hands on role where you will need to "dress to impress’' and give 100% each day.

As part of a team that supports multiple properties in several states we are looking for people that are self-starters and can work remotely as well.  You must manage your workload each day and be able to prioritize each task based on each unique situation.  Using cutting edge industry remote management, monitoring and access tools you will be assisted by teams in other regions may be asked to do the same for them.

Overview

  • Support, monitoring and maintenance for Windows 7 desktop and servers, tablets, smartphones, etc.
  • Assisting users with desktop, server, point of sale, business management programs, network or software troubleshooting, updating required software, firmware or applications
  • Answering or escalating customer questions, instructing customers in the operations and maintenance of systems/equipment
  • Updating tickets and assignments according to established procedures
  • Participating in an on-call rotation
  • Issue resolution and troubleshooting for; software application errors, printer issues, shared resource access, hardware and software configuring and installations, OS patch management, performing basic network and server level troubleshooting, providing on-site support in a very customer oriented service environment, and other duties as assigned

Primary Responsibilities

  • Desktop support for hardware and software troubleshooting
  • Willingness to learn industry specific and proprietary management systems
  • Setup, deploy, and maintain end user equipment
  • Perform network administration functions, user account permissions, Active Directory changes
  • Follow up with clients to ensure resolution is complete and satisfactory
  • Maintain accurate, thorough and timely information in ticketing system
  • Research and resolve problems through all IT functions
  • Collaborate with peers to form technical solutions
  • Completion of day-to-day help desk support requests and assigned projects that require interaction with other divisions of our company
  • Additional responsibilities as assigned

Required Skills

  • Ability to provide on-site & remote desktop support to customers.
  • Ability to use remote support tools like VNC, LogMeIn, RDP, etc.
  • Strong troubleshooting abilities
  • Ability to use our remote management platform for workstation configuration status, testing
  • Familiarity supporting (not engineering) TCP/IP, cables, IP phones, workstation connectivity, printer connectivity, POS devices and Active Directory administration
  • Ability to be responsible, dependable, and committed to building a long-term career at Edge Communications.
  • Being a goal-driven team player with solid organizational skills and a keen attention to detail.
  • Independent, self-starting attitude with the willingness to share knowledge.
  • Thorough knowledge of all Windows server and desktop operating systems
  • Understanding of Hotel property management & Point of Sale applications
  • Thorough knowledge of PC, server hardware and configuration including related peripherals.
  • Thorough knowledge of Word, Excel, Powerpoint, Outlook, Active Directory and Exchange
  • Strong customer service and problem solving skills including the ability to provide diligent, prompt, and courteous responses to users’ questions or PC issues.
  • Ability to function effectively in a fast-paced environment
  • Willingness to travel occasionally
  • Ability to multi-task and maintain good communication is a must

Desired Skills & Experience

  • Five years related experience or equivalent.
  • Two years telecommunications experience
  • Knowledge of mobile devices in an enterprise including iPads, iPhones, Android devices
  • The ability to execute special projects in which to research new technology and solve complex problems.
  • Understanding of PCI compliance and certificates
  • Familiarity with Ruckus APs and Meraki APs administration
  • Understanding of IP Networking and troubleshooting
  • Familiarity with hotel applications such as: PMS-Opera; POS-Micros; Revenue Management-Ideas; Building Management –HotSOS, Safelock, InnComm and more; Sales – Delphi/SalesForce
  •  A+ Certification
  • MCSE / MCDST / A+ certification(s)
  • ACSP certification(s)
  • The ability to research the development of solutions for newly identified issues and technologies as they arise.
  • Ability to work independently, and on multiple high priority projects simultaneously
  • Oversee complex technical issues for the team and work with appropriate teams on solutions as needed

  Apply Here

Title: IT Support Technician
Location: St. Louis, MO

Company Description
Edge is a provider of managed voice, data, and cybersecurity systems and services.

Position Description
As an IT Support Technician, you will be part of a team of IT professionals who provide onsite & remote support for all facets of the IT ecosystem.  Our "white-glove" 24/7 support program specializes in industries where attention to detail and timely response is mission critical. Our hospitality division caters to high-end large scale boutique hotels, restaurants and night clubs whose staff and patrons expect industry leading support. This is a fast paced, interactive, hands on role where you will need to "dress to impress’' and give 100% each day.

As part of a team that supports multiple properties in several states we are looking for people that are self-starters and can work remotely as well.  You must manage your workload each day and be able to prioritize each task based on each unique situation.  Using cutting edge industry remote management, monitoring and access tools you will be assisted by teams in other regions may be asked to do the same for them.

Overview

  • Support, monitoring and maintenance for Windows 7 desktop and servers, tablets, smartphones, etc.
  • Assisting users with desktop, server, point of sale, business management programs, network or software troubleshooting, updating required software, firmware or applications
  • Answering or escalating customer questions, instructing customers in the operations and maintenance of systems/equipment
  • Updating tickets and assignments according to established procedures
  • Participating in an on-call rotation
  • Issue resolution and troubleshooting for; software application errors, printer issues, shared resource access, hardware and software configuring and installations, OS patch management, performing basic network and server level troubleshooting, providing on-site support in a very customer oriented service environment, and other duties as assigned

Primary Responsibilities

  • Desktop support for hardware and software troubleshooting
  • Willingness to learn industry specific and proprietary management systems
  • Setup, deploy, and maintain end user equipment
  • Perform network administration functions, user account permissions, Active Directory changes
  • Follow up with clients to ensure resolution is complete and satisfactory
  • Maintain accurate, thorough and timely information in ticketing system
  • Research and resolve problems through all IT functions
  • Collaborate with peers to form technical solutions
  • Completion of day-to-day help desk support requests and assigned projects that require interaction with other divisions of our company
  • Additional responsibilities as assigned

Required Skills

  • Ability to provide on-site & remote desktop support to customers.
  • Ability to use remote support tools like VNC, LogMeIn, RDP, etc.
  • Strong troubleshooting abilities
  • Ability to use our remote management platform for workstation configuration status, testing
  • Familiarity supporting (not engineering) TCP/IP, cables, IP phones, workstation connectivity, printer connectivity, POS devices and Active Directory administration
  • Ability to be responsible, dependable, and committed to building a long-term career at Edge Communications.
  • Being a goal-driven team player with solid organizational skills and a keen attention to detail.
  • Independent, self-starting attitude with the willingness to share knowledge.
  • Thorough knowledge of all Windows server and desktop operating systems
  • Understanding of Hotel property management & Point of Sale applications
  • Thorough knowledge of PC, server hardware and configuration including related peripherals.
  • Thorough knowledge of Word, Excel, Powerpoint, Outlook, Active Directory and Exchange
  • Strong customer service and problem solving skills including the ability to provide diligent, prompt, and courteous responses to users’ questions or PC issues.
  • Ability to function effectively in a fast-paced environment
  • Willingness to travel occasionally
  • Ability to multi-task and maintain good communication is a must

Desired Skills & Experience

  • Five years related experience or equivalent.
  • Two years telecommunications experience
  • Knowledge of mobile devices in an enterprise including iPads, iPhones, Android devices
  • The ability to execute special projects in which to research new technology and solve complex problems.
  • Understanding of PCI compliance and certificates
  • Familiarity with Ruckus APs and Meraki APs administration
  • Understanding of IP Networking and troubleshooting
  • Familiarity with hotel applications such as: PMS-Opera; POS-Micros; Revenue Management-Ideas; Building Management –HotSOS, Safelock, InnComm and more; Sales – Delphi/SalesForce
  • A+ Certification
  • MCSE / MCDST / A+ certification(s)
  • ACSP certification(s)
  • The ability to research the development of solutions for newly identified issues and technologies as they arise.
  • Ability to work independently, and on multiple high priority projects simultaneously
  • Oversee complex technical issues for the team and work with appropriate teams on solutions as needed

  Apply Here

Title: Project Manager – Telecom and General IT Services
Location: Plano, TX

Company Description
Edge is a provider of managed voice, data, and cybersecurity systems and services.

Position Description
The Project Manager is responsible for coordinating the aspects of minor IT moves/adds/change projects as well as telecom projects which will require experience and knowledge of network and telecom deployments.  The candidate will be responsible for the development and management of the project tasks, scheduling, and will provide all internal and external reporting.  The candidate will also work directly with the internal teams, vendors, customers’ deployment, and with Operations teams to drive a successful implementation of the included Telecom scope.  The ideal candidate is an individual with a strong knowledge of Telecom systems, excellent soft skills, well-organized, and is results oriented.

Primary Responsibilities

  • Managing the delivery of services (circuits, cross-connects, phones, managed hardware, physical network location moves) and ensuring time-sensitive deadlines are met
  • Communicating with management on the status of tasks and workflows; updating internal customers and setting accurate expectations
  • Working with vendors and/or clients to coordinate deliverables, scheduling testing, managing troubleshooting and to validate billing
  • Managing the internal communications and documentation to accurately reflect service, system and vendor records
  • Handle and resolve customer problems that are escalated for management attention
  • Interface directly with the customer to communicate resolution on escalation type requests for on-going project status & issues and response to questions.
  • Create and maintain project work schedules, track customer requirements and translate customer requests into project deliverables.
  • Manage day to day project tasks for implementing Products and Services from close of sale through handoff to customer support.
  • Demonstrate proficiency in service delivery managing multiple projects
  • Coordinate other functional interaction to support implementations of projects
  • Monitor work-flow requirements to meet timelines and quality expectations
  • Demonstrate the ability to proactively prioritize needs and effectively manage resources
  • Perform other projects and responsibilities, as assigned.
  • Be customer-focused and desire to work effectively across functions in a continuous improvement and dynamic environment.
  • Demonstrate initiative to identify what needs to be done and do it before being asked or required by the situation
  • Demonstrate comprehensive understanding of products and services offered.
  • High attention to detail
  • High level of communication skills – both written and verbal

Desired Experience/Skills

  • Preferred Education: Bachelor's Degree
  • Preferred Experience: 3-5 years preferred
  • Preferred Field of Expertise: IT, Customer Service, Telecom background
  • Experience working with a CRM tool
  • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information; Develops alternative solutions; Uses reason.
  • Customer Service - Manages difficult customer situations; Responds promptly to customer needs; Responds to requests for service and assistance.
  • Oral Communication - Speaks clearly and eloquently; Listens and gets clarification when necessary; Responds informatively to questions.
  • Written Communication - Writes clearly and concisely; Edits work for spelling and grammar; Varies writing style to meet needs; Reads and interprets written information.
  • Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources.
  • Judgment - Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
  • Dependability - Follows instructions; Takes responsibility for own actions; Completes tasks on time.
  • Excellent time management and multi-tasking skills
  • Initiative - Seeks increased responsibilities; Seeks developmental growth; Solicits feedback regularly.
  • Highly motivated with the ability to flex in a highly dynamic environment
  • Positive attitude, successfully working as a team player with business and technology stakeholders

Benefits
We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive salary and an extensive benefits package including medical, dental and vision benefits and future growth. Our company strives to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture. 


  Apply Here

Title: Security Analyst
Reports to: Network Security Manager
Location: Plano, TX

Company Description
Edge is a provider of managed voice, data, and cybersecurity systems and services.

Position Description
The Edge Communications Network Security Analyst includes plan and implement security measures to protect computer systems, networks and data. The Edge Communications Network Security Analyst is expected to stay up-to-date on the latest intelligence, including hackers' methodologies, in order to anticipate security breaches.

Primary Responsibilities

  • Monitor, analyze, and resolve security incidents for Edge Communications and customers
  • Keep up to date on latest information security threats and countermeasures
  • Effectively respond to work relating to computer security vulnerabilities, phishing, and malware investigations
  • Identify and resolve IPS and IDS issues; ability to Monitor and Analyze Network Packets and Security Event Logs
  • Escalate to appropriate staff as necessary to ensure trouble tickets are closed in a timely fashion.
  • Assist with implementing, monitoring, and managing various security technologies: Cisco Adaptive Security Appliance, Fortigate, Snort/Snorby, and other security related devices.
  • Ensure that all implemented projects meet best practice security guidelines.
  • Support company through the testing and evaluation of new technologies and security controls.
  • Perform vulnerability, network and network security assessments.
  • May require the performance of other essential functions depending upon work location or assignment.

Required Skills

  • Knowledge of network monitoring, analysis, troubleshooting, and configuration control technologies
  • Strong security incident troubleshooting skills
  • Must have experience with Anti-Virus Software
  • Must be familiar with intrusion detection and firewall
  • Must have a core understanding on network security and infrastructure
  • Must have strong Linux background
  • Knowledge and understanding of information security principles
  • Knowledge of security best practice guidelines (ISO 27002/3, NIST, etc.)
  • Knowledge of compliance requirements (PCI, HIPAA, SOX, etc.)
  • Candidate will conduct log and system analysis for various systems, and network and security devices capabilities to including Nessus, Firewalls, WAFs, Database monitoring solutions, Identity Management Solutions, Virtualized platforms, Linux/Unix and Windows operating systems.

Desired Skills & Experience

  • 3-5 years of professional work in the area of information system (information security or incident response team experience is a plus)
  • Strong knowledge in IT networks' components security technologies (e.g. infrastructure security, identity & access management), applications (web servers, messaging, DNS, proxy, firewall, etc), information system infrastructures, operating systems (Windows, Linux, Unix), processes and methods with the ability to understand processes, policies and standards
  • Communication and interpersonal skills - Ability to manage conversations and deliver messages to audiences at all levels
  • Understanding risk management and security controls
  • Strong knowledge of business organization and internal support structure & process
  • Experience with packet capturing tools and analysis such as Wireshark.
  • Proficient in Microsoft Office (Outlook, Word, Excel, Power Point).
  • Self-starter that exhibits a high level of attention to accurate detail.
  • Ability to work independently, as well as in a team environment.
  • Ability to multitask and dynamically prioritize task with proven time management.
  • Superior communications and relationship skills.

Benefits
We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive salary and an extensive benefits package including medical, dental and vision benefits and future growth. Our company strives to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture. 


  Apply Here

Title: Provisioner I
Reports to: Manager – Carrier Services
Location: Plano, TX

Company Description
Edge is a provider of managed voice, data, and cybersecurity systems and services.

Position Description
Administer the quoting, delivery, and billing of broadband circuits, SIP Trunk orders, and phone number porting for customers.  Review orders for pertinent information; work with requestors to obtain any missing information necessary to port telephone numbers, place installs, disconnects, move, add and change orders. Coordinate the test and turn-up of service internally with the project management team and externally with the carriers.

Primary Responsibilities

  • Obtain vendor quotes and manage service orders
  • Place circuit, LNP, and DID orders with various carriers
  • Coordinate the provisioning of services including number porting
  • Coordinate service delivery
  • Update work queues and verify proper task flows are completed
  • Billing setup and reconciliation

Desired Skills & Experience

  • 3-5 years of experience in a telecom provisioning of facilities and LNP.
  • Working knowledge of different facility types DSL, T1, Fiber, Ethernet (EOC) and EOF
  • Working knowledge of the Local Number Portability (LNP) process
  • Understanding of Caller ID, CNAM and Directory Listings
  • Must be detail oriented and with excellent organizational skills.

Benefits
We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive salary and an extensive benefits package including medical, dental and vision benefits and future growth. Our company strives to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture. 


  Apply Here

Title: VoIP Technician
Reports to: Manager – Voice Services
Location: Plano, TX

Company Description
Edge is a provider of managed voice, data, and cybersecurity systems and services.

Position Description
Coordinates the information gathering, configuration, and activation of SIP Trunking service for customers.

Primary Responsibilities

  • Review Customer Information Request forms for accuracy and work with involved parties to resolve any discrepancies
  • Configure various Edge network elements for the provisioning and monitoring of SIP service.
  • Collaborate with customers and channel partners to execute onboarding of new customers including the porting of new numbers to Edge.
  • Document special requirements in CIR and Work Orders
  • Manage SIP trunk activation scheduling
  • Manage SIP Work Orders for progression to billing and closure
  • Assist Support NOC with SIP trunk activations

Desired Skills & Experience

  • Experience managing customer scheduling
  • Strong written and verbal customer service skills
  • Strong attention to detail
  • Ability to collaborate with multiple departments
  • Knowledge of the phone number porting process.
  • Knowledge of SIP and RTP protocols
  • Knowledge of Asterisk PBX
  • Knowledge of Wireshark

Benefits
We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive salary and an extensive benefits package including medical, dental and vision benefits and future growth. Our company strives to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture. 


  Apply Here

Title: Field Technician III
Reports to: Field Services Manager
Location: Plano, TX

Company Description
Edge is a provider of managed voice, data, and cybersecurity systems and services.

Position Description
Edge Communications is seeking an experienced and qualified Senior Field Technician (Level III). The considered candidate must have experience that includes planning, installing, integrating, supporting IP PBX, Wi-Fi, and standard data network applications. Candidates considered will be those with a proven track record of being self-managed, highly organized, detail oriented, highly motivated, and committed to excellence.

Primary Responsibilities

  • Perform installation of the Edge Communication IP PBX and integrated LAN solution. This role will require excellence in Cat3, Cat5e, and Cat6  cabling installation, troubleshooting and testing as well as installation and testing of customer premise equipment such as IP phones, WiFi access points, and security cameras. Work with and take direction from Installation Manager, Project Management and System Administrators to efficiently execute all required services and additional activities.
  • Conduct customer site surveys. This will require the ability to read and create diagrams, understand as-built documents and architectural drawings, interpret layouts and develop scope of work documents.
  • Travel as required to out-of-town customer sites (up to 80%).
  • Support site deliveries, manage materials, and verify materials required for customer site.
  • Provide detailed work logs, weekly expenses, and ad-hoc reports as required. Maintain accurate records and efficient usage of replacement parts inventory.
  • Work effectively in workgroups and with other teams during provisioning, testing and set up, follow safe work practices according to company policy.
  • Ability to think “outside of the box” to develop field solutions and make recommendations for improvements or modifications to correct problems.       

Desired Skills & Experience

  • Possess a thorough understanding of numerous enterprise voice & data components.
  • 5+ years of experience with telecommunication installations and implementations. This includes maintaining wireless networks, IP Networking, installation of Wi-Fi and understanding cabling standards.
  • Experience with AirMagnet Wireless Network Survey Tools.
  • Experience with backhaul platforms such as T1, cable modems, DSL, metro Ethernet, and fiber network systems.
  • Proficient in Microsoft Office (Outlook, Word, Excel, Power Point).
  • Self-starter that exhibits a high level of attention to accurate detail.
  • Ability to work independently, as well as in a team environment.

Requirements

  • Valid Driver’s license and Auto Insurance.
  • Must be able to pass background check and drug screen.
  • Ability to lift 50 pounds as required.
  • Ability to maneuver a job site, including small spaces in or around equipment 
  • High School Diploma or GED, Associates/Technical degree preferred.
  • Valid US Passport.

Benefits
We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive salary and an extensive benefits package including medical, dental and vision benefits and future growth. Our company strives to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture. 


  Apply Here